Mosaic Help

Your team and their roles

Invite people, and choose what each person can do.

The Team page

The Team page in Settings shows who can sign in to your account and what they can do. People are listed under each brand. A role applies to its brand and every brand below it.

Roles

Role What they can do
Account admin Everything, including approvals, agents and limits.
Brand manager Draft campaigns, templates and audiences, and request sends.
Approver Approve or reject sends.
Viewer Read only.

Roles are granted at a brand and cover every brand below it. For example, an approver at head office covers every brand under it.

Invite someone

  1. Open Settings, then Team, and click Invite someone.
  2. Enter their email.
  3. Choose the brand. They also get every brand below it.
  4. Choose their role. Under the box, Mosaic describes what the role can do, for example "Can look, not change" for a viewer.
  5. Check the email, brand and role are right, then click Send invitation.

They get an email with an invite code to create their account. It works for 7 days. If they already have a Mosaic login, they're added straight away, with no email.

Good to know

  • Mosaic operators have access to every account and aren't listed on this page.
  • Assistants never manage people.
  • Only a person with the approver role can approve a send.

Last updated 5 November 2026

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